24/7 Emergency Vet Care • Speciality Services Monday - Thursday

Career Opportunities

Current Job Openings

Jobs Job Apply

Customer Service Representative

Arkansas Veterinary Emergency & Specialists is the leading provider of specialty & emergency veterinary services in Arkansas. We welcome all qualified candidates looking to promote the advancement of our services, provide superior clinical care, customer service and be a positive contribution to our culture in service to our clients. We are looking for a bright, motivated, energetic, upbeat experienced customer service representative to join our growing practice. To become part of our staff you must be diligent, professional, knowledgeable, and compassionate. Contribution to a team environment with the goal to provide the best quality of life for the patient and the best client experience is key to success.

Duties include:

Coordinate the flow of pets and owners in the lobby; communicate with owners about wait times, scheduling glitches, and other problems.
Identify potential emergencies in person, and over the phone, and schedule those appointments appropriately.
Organize and process all payment plans, billing statements, and collections.
Perform cashiering duties; process refunds, returns and credits as needed.
Responds to inquiries about the range of services the practice provides and the species it treats.
Input data to practice management software to check pets in; make simple postings to accounts; compile data for various reports.
Receive and distribute incoming mail; and process outgoing mail.
Coordinate and schedule appointments; provide clients with any special instructions; call clients whose pets have medications to be picked up, or updates on current invoice amounts or deposits needed.
Respond to client emails; type and edit various correspondence, and process faxes.
Able to learn basic veterinary medicine terminology.
Become familiar with common emergencies and be able to confidently discuss with clients.
Use Windows based computer systems, word processing, email, web search and other skills needed to effectively perform job responsibilities.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
We offer shift differentials for overnights and weekends.

Schedule:

12-hour shift
Holidays
Day shift
Overtime
Weekends as needed

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.

*First Name

*Last Name

*Email

*Phone

*Resume/CV

Cover Letter

*Do you now, or will you in the future, require sponsorship from PetVet Care Centers in order to obtain, extend, or renew authorization to work in the U.S.?

*Do you agree to receive texts from PetVet Care Centers at the mobile number provided on your application? Message and Data Rates may apply.

*What is your current mailing address?

*Are you legally authorized to work in the U.S. for PetVet Care Centers and accept new employment in the U.S.?

*Are you currently or have you ever been employed by PetVet Care Centers or one of its affiliated hospitals?

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in PetVet Care Centers’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race

Gender

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

* denotes required field

Why Consider Our Little Rock Hospital?

At Arkansas Veterinary Emergency & Specialists, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with Arkansas Veterinary Emergency & Specialists, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.
- Arkansas Veterinary Emergency & Specialists Team

OUR CORE VALUES

Integrity

Local Leadership

Compassion

Excellence

Personalized Relationships

Find more veterinary positions near you at PetVetCareers.com.

From Our Clients

"I’ve been to AVES on three separate occasions for my fur babies. I also took my granddaughter and granddog there and I took a friend's cat there. They have always been compassionate and taken care of the fur babies I brought to them. Highly recommend!"
Sandra P.